Service Guarantee

Customer courtesy and respect are standard operating procedures when shopping NewNaps.com… and simply put… it’s only the tip of the iceberg.

As part of the customer’s experience, NewNaps.com’s guarantee is to always provide great quality products, wonderful service and tremendous savings.

If you are not completely satisfied with your purchase for whatever reason, simple return your product in it’s original state and packaging with proof of purchase within 28 days of purchase, and NewNaps will credit you with a full refund (no questions asked).  Please see Terms of Service for detail.

YOUR PRE-SALE SERVICE EXPERIENCE

1. Honest products description— We promise to answer all the questions with honesty and with patience.
2. 24 hours online— We promise to try to reply to you within 24 hours.
3. Quick massages reply— During business hours, we check emails and massages every 2 hours and promise to reply to your comments or concerns in a timely matter.
4. Considerate package tracking service— We offer tracking information soon after full payment has been received and after your order has been shipped out.

YOUR AFTER SELL SERVICE EXPERIENCE

1. Service guidance— If you have any problems, questions or concerns, you may contact us through any contact channels provided and we will make every attempt to reply within 24 hours from the time we receive message.
2. Timely and effective resolutions— We promise to patiently and effectively work with our quest to meet a peaceful resolution until the concern(s) or problem(s) is fully resolved.
3. Reasonable refund & exchange policies— We are responsible for the refund or exchange of all NewNaps goods that follow the guidelines drawn out and met within the terms and conditions of our refund and exchange policies.
4. Professional after-sale service— We will always provide a positive and professional experience while dealing with our guest (before and) beyond the secure of sale.

NOTICE:

Products provided by NewNaps may be commissioned to third-party professional logistics companies or Courier Company for delivery purposes. If customers are dissatisfied with our service or delivery options, please contact us.
NewNaps and its logistics partners will absorb costs associated with product damage due in part to processing of logistics services.
After you receive your order, it is strongly recommends that you check the appearance, quantity, accessories and other aspects of your goods carefully. NewNaps will consistently monitor guest’s experiences and service issues and will always leave the door open in welcoming purchaser’s feedback.