Claim of Exchange

5 STEPS TO FILE A CLAIM OF EXCHANGE:

1. For exchange of product, contact us at: productexchange@newnaps.com
2. You must contact us within 14 days of receiving your order.
3. Depending on the situation, we may ask you to send photos/ video of the product.
4. Return package must include: Your name, your contact number, and order ID number.
5. Exchange: Merchandise must be physically received at our exchange office in its original packaging and confirmed before an exchange can be granted. We will then process your new order, ship to updated address and reissue purchaser a new tracking number.